Managing Customer Interactions
While Amazon treats customers like numbers, you can build real relationships. Learn how CornerStore.AI helps you track every customer interaction and respond with the personal touch that makes small businesses special.
Unified Customer Inbox
Every customer interaction is a chance to build the authentic relationships that big corporations can't replicate. CornerStore.AI makes sure you never miss these precious opportunities by consolidating everything into one powerful inbox.
What Gets Tracked:
Direct Messages
Instagram DMs, Facebook messages, and other private communications
Post Comments
All comments on your posts across every platform
Brand Mentions
When people mention your business or tag you
Engagement Signals
Likes, shares, saves, and other engagement indicators
Smart Prioritization
Not all interactions are created equal. Our AI automatically prioritizes customer interactions based on sales potential and urgency.
High Priority
- • Purchase inquiries
- • Pricing questions
- • Urgent complaints
- • Booking requests
Medium Priority
- • Product questions
- • General feedback
- • Service inquiries
- • Collaboration requests
Low Priority
- • General compliments
- • Emoji reactions
- • Casual comments
- • Social chatter
AI-Powered Response Suggestions
Never struggle with what to say. Our AI analyzes the context and suggests personalized responses that match your brand voice and drive conversions.
Response Types We Suggest:
Sales-Focused Responses
When someone shows buying intent, we suggest responses that guide them toward a purchase.
Customer: "I could eat that! 😍 porcelain 👏🔥"
AI Suggestions: "Haha, glad you like it!" or "It's gorgeous, but definitely not edible..."
Relationship Building
For general engagement, we focus on building authentic connections.
Customer: "Love this post!"
Suggested Response: "Thank you so much! What's your favorite part about it? We love hearing from our community! ❤️"
Problem Resolution
For complaints or issues, we suggest empathetic, solution-focused responses.
Customer: "My order was late and damaged"
Suggested Response: "I'm so sorry this happened! This definitely isn't the experience we want for you. I'm sending you a DM right now to make this right."
Customer Journey Tracking
See the complete history of each customer's interactions with your brand. Understand their interests, preferences, and buying journey.
What We Track for Each Customer:
Interaction History
- • All previous comments and messages
- • Posts they've engaged with
- • Questions they've asked
- • Products they've shown interest in
Behavioral Insights
- • Engagement patterns and timing
- • Preferred communication style
- • Purchase readiness indicators
- • Brand loyalty signals
Best Practices for Customer Interactions
Do's
- Respond to high-priority messages within 1 hour
- Personalize responses using customer history
- Move sales conversations to DMs
- Thank customers for positive feedback
Don'ts
- Ignore negative comments or complaints
- Use generic, copy-paste responses
- Argue or get defensive in public
- Let high-priority messages sit unanswered
Ready to Never Miss a Customer Again?
Join our waitlist to get access to our unified customer interaction management system that turns every comment into a potential sale.
Join the Waitlist